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Leo Pires

IT Service Desk Manager | Hands-on Leadership & Performance-Driven


Location

Northampton, United Kingdom

Sector

Telecommunications

Website

https://www.linkedin.com/in/leo-pires/

Expertise score

POINTS

0

RANKING

#253

Microsoft performance developmentteam stakeholder-engagement service-level-agreement performance-metrics People-Management Active-Directory Service-Desk-Management ITIL-V4 KPI CSAT Windows ITIL-V3 RMM Cross-collaboration client-relationship vendor-management

Experience

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IT Operations & Support Lead TM Forum Jan 2024 - Dec 2025 London, UK
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Senior IT Manager Ubisoft Oct 2018 - Nov 2023 London, UK
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Desktop IT Support Analyst Aug 2015 - Oct 2018 London, UK
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IT Support Analyst Stanley Gibbons Oct 2012 - Jul 2015 London, UK

Education

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London South Bank University Sep 2010 - Jul 2013