ConstructConnect’s Commitment to Deliver Customer Value

Each year, Customer Service Week is observed as a global celebration of the importance of customer service and those who dedicate their careers to supporting customers each day. Although it is just one week, observed this year from October 2-6, here at ConstructConnect we rally around a shared commitment to “Deliver Customer Value” every day throughout the year.

Salesforce: Ideal for Future-Ready Call Centers

Customer service has undergone a dramatic evolution. Today's customers expect quick, seamless, and personalized interactions across multiple channels. For call centers to thrive in this landscape, they need robust customer relationship management (CRM) solutions to drive connected experiences. This is where Salesforce shines as the premier choice for future-ready call centers. The Critical Moments in […] The post Salesforce: Ideal for Future-Ready Call Centers first appeared on CCR-Mag.com.

Customer Service Excellence: Strategies for Increasing Your Support Line’s Effectiveness

Providing excellent customer service doesn’t happen by accident. You must be proactive in your approach and put in the necessary work to ensure a high level of satisfaction in every interaction with your customers. Fortunately, there are effective strategies you can utilize to increase the effectiveness of your support line, and make it easier for […] The post Customer Service Excellence: Strategies for Increasing Your Support Line’s Effectiveness first appeared on CCR-Mag.com.

Freed joins Prologis UK as real estate and customer service team director

Darren Freed has joined Prologis UK in the newly created role of director in the real estate and customer service team.

Yanmar, ASV Announce 2022 Dealer of the Year Winners

These large, medium and small market dealers were recognized for their values, customer service, product knowledge and performance...